Privacy Policy
Privacy Policy
Last updated: June 27, 2024.
1. INTRODUCTION
In this Privacy and Cookie Policy, you will find all the necessary information about how we use the personal data of our customers and users at MiraQueGuau, regardless of the channel or medium you use to interact with us (whether online or in our physical stores).
Our main goal is to be completely transparent about how we use your personal data. To do this:
- We make this Privacy and Cookie Policy available to you so that you can consult it at any time.
- We will inform you specifically about the use of your personal data as you interact with us.
When we refer to our Platform, we are talking about any of the means you can use to interact with us, such as:
- Our website: www.miraqueguau.com (hereinafter, the “Website”).
- Our email: hola@miraqueguau.es .
2. WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?
The data controller of your data is MiraQueGuau, operated by Duma David Loor Zambrano. The entity's main details are detailed below:
- Company Name: MiraQueGuau
- CIF/NIF: [Tax Number]
- Mailing Address: [Physical Address]
- Telephone: [Contact telephone number]
- Email: hola@miraqueguau.es
If you have any questions regarding data protection, please contact us using the information above.
3. FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?
Depending on how you interact with our Platform, we may collect and process your personal data for the following purposes:
- Managing your subscription to our newsletter: Sending personalized information about our products, services, and promotions through various means (such as email or push notifications).
- Promotional actions: Management of sweepstakes and contests in which you participate, as well as dissemination of images or comments shared with your permission.
- Usability and quality analysis: Evaluating the use of our Platform to improve the user experience and the services offered.
4. WHAT IS THE LEGITIMATION FOR THE PROCESSING OF YOUR DATA?
| Purpose | Legitimation |
|---|---|
| Managing your registration as a Platform user | Execution of the terms governing the use of the Platform. Explicit consent if you access through social networks. |
| Compliance with the contract of sale or contracted services | Contract execution. For additional data such as payment storage, explicit consent is required. |
| Customer Service | Legitimate interest in responding to requests. In the event of complaints, compliance with legal obligations. |
| Personalized marketing | Explicit consent to receive newsletters or personalized information. Legitimate interest for preference analysis. |
| Usability and quality analysis | Legitimate interest to improve user experience and optimize the services offered. |
5. HOW LONG DO WE KEEP YOUR DATA?
The retention period for your personal data depends on the purposes for which it is processed:
| Purpose | Conservation period |
|---|---|
| Managing your registration as a Platform user | As long as you keep your account active. After cancellation, your data will be blocked and deleted after complying with the legal deadlines. |
| Compliance with the contract of sale or contracted services | For the time necessary to process purchases or returns. They will then be blocked and deleted after the legal deadlines. |
| Customer Service | For the time necessary to process the request. Afterwards, the data will be blocked and deleted after the legal deadlines have been met. |
| Personalized marketing | Until you decide to revoke your consent or unsubscribe, your data will be blocked and protected to prevent future unwanted emails. |
| Usability and quality analysis | For the time necessary to conduct improvement analyses. The data will be deleted after the legal retention periods have expired. |
6. WILL WE SHARE YOUR DATA WITH THIRD PARTIES?
In some cases, it's necessary to share your data with third parties to provide you with our services. This includes:
- Technology service providers: Web hosting, analytics tools, etc.
- Financial institutions: To manage payments and refunds.
- Logistics services: Shipping and returns management.
- Marketing and advertising: Third-party providers that manage advertising and promotional campaigns.
We ensure that all third parties with whom we share your data comply with European data protection regulations.
7. WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?
As a user, you have the following rights over your personal data:
- Access: Know what personal data we process.
- Rectification: Correct errors or update your data.
- Deletion: Request that we delete your data when it is no longer necessary for the purposes described.
- Opposition: Reject the use of your data in certain cases.
- Portability: Request that we transfer your data to another entity.
You can exercise these rights by writing to us at hola@miraqueguau.es . Remember to include a copy of your ID to verify your request.
9. CHANGES IN THE PRIVACY AND COOKIE POLICY
We may update this Privacy and Cookie Policy periodically. We will notify you of any significant changes and encourage you to review it regularly.